610 North Hooper
Kingsford, MI 49802
(906) 774-5718
Toll Free: (866) 774-5718
trico@tricoopp.com

ADA POLICY

TRICO OPPORTUNITIES, INC

ADA COMPLAINT AND REASONABLE MODIFICATION POLICY
Title II and III of the Americans with Disabilities Act of 1990 (ADA) provides that no entity shall
discriminate against an individual with a disability in connection with the provision of transportation
services. Title II of the ADA prohibits state and local governments from discriminating against people
with disabilities. Title III establishes accessibility requirements for places of public accommodation.
The law sets forth specific public transit requirements for vehicle and facility accessibility and the
provision of service, including access to fixed route bus and complementary paratransit service.
TRICO Opportunities, Inc. is committed to providing safe and reliable transportation to all people
without discrimination.
The attached flyer (Attachment A) will be posted in all transit agency buses, facilities, and websites.
Alternative formats and language translations for this document are available on request.
ADA COMPLAINTS
If TRICO Opportunities, Inc. receives a complaint regarding discrimination against an individual under
the ADA, we will respond within 30-days of receiving the complaint and will work to resolve the issue
with the complainant as quickly as possible. This may involve legal assistance and/or mediation. We
will document the entire process, including the resolution, and notify the Michigan Department of
Transportation (MDOT) Office of Passenger Transportation (OPT). We will keep the complaint and all
related documents on file for at least one year. We will keep a summary of all complaints filed for at
least five years. Records will be made available to MDOT OPT upon request.
What information should my ADA complaint include?
Your written ADA complaint should provide the following information:
1. Your full name, address, telephone number, and e-mail address where we can reach you
during the day and evening.
2. The name of the party discriminated against, if known.
3. The name of the person you believe committed the discrimination, if known.
4. A brief description of the alleged discrimination and the dates they occurred.
5. Other information you feel is necessary to support your complaint, including copies (not
originals) of relevant documents.
6. Information about how to communicate with you effectively. Please let us know if you want
written communications in a specific format (e.g., large print, Braille, electronic documents).

To guide you in providing the requested information, you may use the attached ADA complaint form.
(Attachment B)

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How do I file an ADA complaint by email?
Include all of the information listed above, either in the body of the email or in an attachment. Attach
relevant documents to your email. Send your complaint to Sarah Suchovsky at sarah@tricoopp.com.
You will receive a reply email confirming that your complaint has been received within 48 business
hours. Please keep a copy of your complaint and the reply email for your records. If you do not
receive a reply email, please contact TRICO Opportunities, Inc. at 906-774-5718.
What happens after my complaint is received?
After the complaint is received, we will inform you of our action, which may include:
1. Contacting you for additional information or copies of relevant documents.
2. Working with you to resolve the issue.
3. Referring your complaint for possible resolution through the U.S. Department of Justice ADA
Mediation Program.
4. Referring your complaint to another federal agency with responsibility for the types of issues
you have raised.
How can I find out the status of my complaint?
We will review each complaint carefully. If you have not heard from us within three weeks, please
contact us at TRICO Opportunities, Inc. Phone: 906-774-5718.
REASONABLE MODIFICATIONS
Public agencies that provide designated public transportation shall make reasonable modifications in
policies, practices, or procedures when the modifications are necessary to avoid discrimination on the
basis of disability or to provide program accessibility to their services. This requirement applies to the
means public entities use to meet their obligations under all provisions of the law.
TRICO Opportunities, Inc. will permit any service animal that is trained to work or perform tasks for an
individual with a disability, including but not limited to guiding individuals with impaired vision, alerting
individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work,
pulling a wheelchair, or fetching dropped items.
Individuals may utilize a respirator or portable oxygen supplying apparatuses or tanks while being
transported.
In choosing among alternatives for meeting nondiscrimination and accessibility requirements with
respect to new, altered, or existing facilities, or designated or specified transportation services,
TRICO Opportunities, Inc. shall give priority to those methods that offer services, programs, and
activities to qualified individuals with disabilities in the most integrated setting appropriate to the
needs of individuals with disabilities.

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Requests for modification of TRICO Opportunities, Inc. policies and practices may be denied only on
one or more of the following grounds:
1. Granting the request would fundamentally alter the nature of the agency’s services, programs,
or activities.
2. Granting the request would create a direct threat to the health or safety of others.
3. Without the requested modification, the individual with a disability is still able to fully use the
entity's services, programs, or activities for their intended purpose.
Basic process requirements that must be met are:
1. Information on the reasonable modification process must be readily available to the public and
must be readily accessible
2. Advance notice can be required if feasible. Flexibility is also needed to handle requests that
are only practicable on the spot.
3. Individuals requesting modifications are not required to use the term “reasonable modification”.
What information should my reasonable modification request include?
1. Your full name, address, telephone number, and e-mail address where we can reach you
during the day and evening.
2. The name of the party discriminated against, if known.
3. If the request is being made by someone else on behalf of the rider, please provide the
advocate’s name, relationship to the rider, and telephone number:
4. A description of the rider’s disability or disabilities.
5. The service policy or procedure that may need to be modified to allow the rider full access to
the transit services provided.
6. How the current service policy or program prevents the rider from using transit service.
7. A description of the specific modification to the current service policy or procedure that you are
requesting.
8. Copies (not originals) of any required documentation of disability.
To guide you in providing the requested information, you may use the attached ADA reasonable
modification request form. (Attachment C)

How do I request reasonable modification by email?
Include all of the information listed above, either in the body of the email or in an attachment. Attach
relevant documents to your email. Send your request to sarah@tricoopp.com. You will receive a reply
email confirming that your request has been received within 48 business hours. Please keep a copy
of your request and the reply email for your records. If you do not receive a reply email, please
contact Sarah Suchovsky, TRICO Opportunities, Inc., ADA Coordinator at 906-774-5718.

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What happens after my request is received?
After the request is received, TRICO Opportunities, Inc. will provide a written response of approval or
denial within seven days of its receipt.
How can I find out the status of my request?
We will review each request carefully. If you have not heard from us within seven days, please
contact us at 906-774-5718.

Adopted by the TRICO Board of Directors on _______________________.

__________________________________
Brian Brouillette, President
TRICO Board of Directors